For Custom-Made & Wedding Attire:

• Cancellation Within 24 Hours:
  • You can cancel your order within 24 hours of placing it for a full refund.
• Cancellation After 24 Hours:
  • A 50% cancellation fee will be applied if canceled within 7 days of placing the order, as we will have already begun work on your custom garment.
  • Cancellations are not accepted after 7 days, as the materials and labor involved in creating your custom outfit are non-recoverable. In this case, no refunds will be issued.

Urgent & Rush Orders:

• Due to the nature of rush orders, cancellations are not allowed once the order is confirmed and paid for.

How to Request a Cancellation:

To cancel your order, please contact our customer service team at Email: portembroidery@gmail.com or call us at 8543874816. Be sure to provide your order number and the details of your request.

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